Business Link Helpline Falls Short

The Business Link helpline received 1,500 calls a week in the first three months after its launch in November 2011, according to a Government review. Around a third of callers were pre-starts, 18% were in the process of starting up and 46% had already started up. The main reasons for businesses and pre-starts contacting the helpline were for finance and funding advice, while two thirds rang because they could not find the information they needed on the Business Link website, which has subsequently been switched off. In addition, the review found respondents preferred one-to-one advice over web-based sources of information.

none of which surprises me at all.  But how about you.  Have you called the helpline?  What do you think about it?  I would be interested to hear your thoughts.  Drop me an email at or put your thoughts in my comments box below.



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