Customer Care Team Attributes – Update

My recent blog post on the attributes of a successful customer care team seem to have caused some comment and suggestion.  So tobring everyone up to date I have listed below the attributes sugested so far.  So what do you think? and what level of importance do you place on them?

1. Ability to listen

2. Product knowledge

3. Helpful and empathathetic

4. Completer finisher

5. Positive attitude

6. Flexibility and lateral thinking

If you would like to addyour thoughts please email me on martin.parry@mgba.co.uk or add your comment below.

martin.parry@mgba.co.uk

http://www.mgba.co.uk

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