Archive for January, 2012

More Business Funding Thoughts for Businesses

In a recent post on the way entrepeneurs are financing their businesses without recourse to banks.  Options like Crowdcube, Zopa and Funding Circle are beginning enable the business community to find new and innovative ways to solve their funding requirements.

Providers are now beginning to offer bridging finance to entrepeneurs requiring short term funding quickly, usually secured against commercial or residential property.  In addition another option is mezzanine funding which can be used to support a business between launch and IPO or can be used to help with:

  • Mergers and acquisitions
  • Growth propositions
  • Management buy outs
  • Debt re-financing
  • Corporate re-structuring

Obviously there are a large number of issues a business must consider when thinking about finance, what ever the reason.  This blog does not seek to offer or recommend any particular type of funding but merely to suggest that banks are not necessarily the only – or indeed best way to go.

However MGBA are very well placed to support businesses in working through the issues and processes in making their funding decisions and in finding the most eficient and cost-effective providers. MGBA are dedicated to working with small and start up businesses and can offer help and guidance in business planning and funding.

If you have questions, thoughts or comments on this post or my blog please drop me an email to  Martin.parry@mgba.co.uk or leave a comment below.

http://www.mgba.co.uk

Customer Care Team Attributes – Update

My recent blog post on the attributes of a successful customer care team seem to have caused some comment and suggestion.  So tobring everyone up to date I have listed below the attributes sugested so far.  So what do you think? and what level of importance do you place on them?

1. Ability to listen

2. Product knowledge

3. Helpful and empathathetic

4. Completer finisher

5. Positive attitude

6. Flexibility and lateral thinking

If you would like to addyour thoughts please email me on martin.parry@mgba.co.uk or add your comment below.

martin.parry@mgba.co.uk

http://www.mgba.co.uk

Key Attributes of Customer Care Team

A client of mine, who manufactures and distributes products for the commercial building industry, is reviewing the operation of their Customer Care team and have asked me to support them. They are a major player in their market and their products are installed in public buildings like universities and hotels throughout the country.

Customer confidentiality stops me giving the precise details but their products are vital to public safety and comfort.  Their sales are made through a network of contractors and distributers via my client’s dedicated sales team, supported by the customer care function.

My client has asked me to help review the operation of the Customer Care function and I would be delighted if you could help me.  What do you think are the key personal attributes of a successful customer care team member.  Maybe you have employed such staff; or perhaps you are – or have been a customer care professional.  In asny event please let me know your view on the top five key attributes. 

You could enter your response as a comment to this post – or email your thoughts to me to martin.parry@mgba.co.uk. I would be very interested to read your views.

martin.parry@mgba.co.uk

Start Ups Seek Alternative Finance

Young entrepreneurs, disillusioned with traditional methods of funding their business plans, are seeking new ways to resolve their funding requirements.  So says Saurev Chopra, MD of Huddlebuy.co.uk having spoken to over 1000 small business owners.

Almost 75% of young entrepreneurs are saying they will have no option but to seek alternative funding options in 2012 if they are to maintain their business development plans during the year.

Craig Hamer, Dews Motor Group, said: “The banks are now the last place businesses think about for investment and funding”.  The reality is that, for businesses, bank lending has gone from bad to worse despite The Coalition’s rhetoric and much- maligned Project Merlin.

However where banks are failing others a spotting opportunities and bodies are getting together to offer business leaders the funding opportunities they need.  Groups like Zopa, Funding Circle and Crowdcube are just a few of a whole industry beginning to plug the gap.

MGBA are dedicated to working with small and start up businesses and can offer help and guidance in business planiing and funding.

If you have questions, thoughts or comments on this post or my blog please drop me an email to  Martin.parry@mgba.co.uk or leave a comment below.

http://www.mgba.co.uk

http://www.zopa.com

http://www.huddlebuy.co.uk


MGBA Tweets

Join 441 other followers